Refund Policy
Refunds are available for eligible returns made within 7 days of delivery, subject to our Return & Exchange Policy.
To request a return, contact us on WhatsApp at or email at care@brunomilano.com with your order number, reason for return, and clear images of the product.
Once the returned product is received and passes our quality inspection, the refund will be processed to the original payment method. Inspection takes up to 2-3 business days, and you will be notified by WhatsApp or email.
Refunds are initiated within 2 business days of inspection approval and may take 5-7 business days to reflect in your account, depending on your bank or payment provider.
For Cash on Delivery orders, customers may be asked to provide bank account details (account holder name, account number, IFSC) or a UPI ID for the refund. Please share these only through our official WhatsApp number or care@brunomilano.com. We will never ask for card numbers, PINs, or OTPs.
Refunds are not applicable to:
- Used, worn, altered, or damaged products
- Customized or personalized products
- Final sale or non-returnable items (marked on the product page)
- Products returned without original packaging, tags, accessories, or proof of purchase
For damaged, defective, incorrect, or incomplete products, please contact us on WhatsApp or email within 24 hours of delivery with your order number and relevant images. An unboxing video is recommended, as it helps us resolve your issue faster.