Return & Exchange Policy
At Bruno Milano, we take pride in delivering premium products and an exceptional customer experience. If for any reason you are not completely satisfied with your purchase, we're here to help.
7-Day Easy Return Policy
We offer a 7-day easy return policy from the date of delivery. You may request a return within 7 days of receiving your order, provided the product meets the eligibility criteria outlined below.
Return Eligibility
To qualify for a return, the product must:
- Be unused, unworn, and in its original condition.
- Include all original tags, labels, manuals, accessories, and packaging.
- Be accompanied by the original invoice or proof of purchase.
- Show no signs of wear, damage, alteration, resizing, or misuse.
Products returned without prior approval from Bruno Milano will not be accepted.
Exchange Policy
We offer a complimentary exchange on eligible products within 7 days from the date of delivery.
If you would like to exchange your watch for another model, colour, or variant, simply contact our Customer Care Team within 7 days of receiving your order.
To be eligible for an exchange, the product must:
- Be unused, unworn, and in its original condition.
- Include all original tags, labels, manuals, accessories, and packaging.
- Be accompanied by the original invoice or proof of purchase.
- Show no signs of wear, damage, alteration, resizing, or misuse.
Once your exchange request is approved, our team will arrange the exchange process. The replacement product will be shipped after the returned product is received and successfully inspected by our quality assurance team.
Please note: Exchanges are subject to product availability. If the requested replacement is unavailable, our Customer Care Team will assist you with an alternative resolution.
Initiating a Return or Exchange
To request a return, please contact our Customer Care Team:
Email: care@brunomilano.com
WhatsApp: +91 89206 63146
Please share your order number along with the reason for the return or exchange. Kindly also share images of the product for the team to verify. Once your request is reviewed and approved, our team will provide detailed instructions for the process.
Damaged, Defective or Incorrect Products
We kindly request customers to inspect their order immediately upon delivery.
If you receive:
- A damaged product
- A manufacturing defect
- An incorrect item
- An incomplete shipment
Please notify us within 24 hours of delivery by emailing or WhatsApping our customer support team.
To facilitate a quicker resolution, please provide:
- Order number
- Images of the product
- Images of the packaging
- An unboxing video (recommended)
Upon verification, Bruno Milano will arrange for a replacement, repair, or refund, as applicable.
Non-Returnable Items
The following items are not eligible for return, exchange, or refund:
- Personalized or customized products
- Products purchased during final clearance or special sale events (unless received damaged or defective)
- Gift cards or store credits
- Products damaged due to misuse, neglect, accidental damage, unauthorised repairs, or normal wear and tear
- Products returned without original packaging, tags, or proof of purchase
Cancellation Policy
Orders may be cancelled without any charges before they have been shipped.
Once an order has been dispatched, cancellation requests cannot be accommodated and will be treated under our Return Policy after delivery.
Quality Assurance & Fair Usage
To ensure a fair shopping experience for all customers, Bruno Milano reserves the right to refuse returns, refunds, or exchanges in cases of suspected misuse, excessive returns, fraudulent activity, or violation of this policy.
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